We offer no risk, 100% money back guarantee for all Retrons's customers that purchase directly from us!
1) Money back guarantee is only for defective product or wrongly delivered product that is complaint to us within 15 days from the moment the item was delivered.
2) Change of heart return is accepted but will only be refunded 90% of the original cost with an extra charge of RM 10 for administration fee (paperwork and cancellation of GST)
3) Shipping / Tax / Customs / Import / Export / Permit / License and all other else fees are not refundable. All of these fees are to be born by customers.
4) Money Back Guarantee program is only valid for items that are returned in it's original condition (packaging, wrapping, no scratches and/or physical damage)
5) Money Back Guarantee program is not covered for all sealed / distributor / manufacturer warranty products.