Warranty Policy

We provide ONE YEAR WARRANTY (only for brand new and branded phone) on the mobile phone only.

LCD / touch screen (dead pixel(s) are not claimable), battery and accessories are only 3 MONTHS WARRANTY.

1) All return shipping will be beared by the customer.

2) You will only need to return the phone along with the battery. (Please do not include the battery / back cover). Please also remember to remove your sim card & memory card. We are not responsible if your extra accessories is missing.

3) Upon inspection, if we found out that it is the fault of the buyer or there's no problem with the phone(for example, area no line, sim card problem, dropped the phone, phone got wet) we will charge a service fee for "time-wasting" and also the delivery charge back to you. Otherwise we will hold the item.

4) Warranty are not provided for bluetooth / infra-red problem, housing problem and physical damaged condition.

5) Please allow a period of 1 - 4 weeks for normal problem, but if serious problems we may need to send back to our supplier which may take even longer.

6) Warranty are voided if our official warranty sticker is teared or tampered with.

7) We do not have any 1 to 1 exchange policy. No 1 to 1 exchange will be entertained.

When claiming for warranty

Kindly send your item to :

RETRONS TELECOMMUNICATION

WJR ENTERPRISE

38C LORONG GELUGOR

OFF PERSIARAN SULTAN IBRAHIM

41300 KLANG SELANGOR MALAYSIA.

Contact Number: 016-2347433

Do remember to include a note with the following details :

1)      Order / Transaction Number (ex: Retrons #123 / Lelong 123456) and phone model

2)      Warranty claim remark (ex: what is the problem?)

3)      Return address, name & phone number

After you had sent out the parcel, do remember to email us with the tracking number, courier company & most importantly your order number.

Failure to include a note or email us will result in delayed warranty claim!