Terms & Conditions

Terms & Conditions

1) We are not responsible for item lost (especially for Regular Pos) or damaged during delivery. 

2) Items that you order may sometimes face a slight delay and down payments are not refundable in any circumstances.

3) Unlocked phone guarantees calling in/out and messaging. Other services (BBM, GPS, 3G, email) is between buyer and their network operator as it depends on your data plan.

4) All return charge is bear by the buyer.

5) All sales are final. No refund / cancellation / exchange / rebate will be entertained.

6) All phones are tested with Digi network prior to shipping. Failure to get signal because of your area or sim card is not covered under our Return Policy. If you use other operator and cannot get any network coverage, do contact us. IF we have any extra unit, we will change one for you. Provided the phone is totally the same condition as we sent to you.

7) Version / firmware / software  might be different as we import our phones from oversea.

8) Full set accessories including (mobile phone, battery, charger, USB cable*, earphone*, user manual* & setup CD*). No memory card included.

9) USB cable & earphone is phone models.

10) User manual & setup CD is depends on availability.

11) Color preference is based on availability. Failure to include it in the "order's comment", we will give a random color.

12) Box may not be in pristine condition because of delivery. (items inside is confirmed to be perfectly fine)

13) Box may be slightly dusty or look old because of the effect of storing in warehouse. (items inside is confirmed to be perfectly fine)

14) Delivery time is 1 - 3 days if in stock. For pre-order, it will be 1 -  3 weeks. (not including festive periods & public holidays)

15) Bluetooth earphones, iPhone & other mobile phone accessories are OEM products.

16) We are not responsible for any modification / flash / upgrade / enhancement of the software or hardware for the item we sold.

17) Pickup in Danau Kota will be based on the price at that branch. (Currently unavailable)

18) Pre-order item needs to be paid within 1 week after the item arrived. Failure to do so, item will be released to other interested customer. If after 1 week we still did not receive full payment, warranty period will be initiated. For example, if the item arrived to us today and you only make full payment after 3 months, then your warranty period will be deducted to 9 months only (assuming your warranty is 1 year). If your warranty period is 3 months, then you have no warranty remaining.

19) Top up service will normally take a few minutes, on cases where the person in charge is not available, please allow a few hours to get your reload credit.

20) Wrong mobile number given will not be entertained as no changes are possible.

21) No cancellation is allowed for top up service.

22) Minimum top up value is RM 5.

23) Top up time for Digi is up till 12am while the rest is up till 4am. Both starting time is at 8am.

24) Second hand phones warranty is 1 week only.

25) No 1 to 1 exchange will be entertained.

26) Prices are subject to changes without prior notice.

27) Trade ins are only accepted for some models, not every model we will acccept.

28) Item description is taken online from different websites, we are not responsible shall there be any discrepencies.

29) There will be no refunds for credit card charges.